Chat Support Executive

**Role**:Chat Support Executive**Timings**:Flexible (Permanent)**Industry**:BPO**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer Service**Process**:VoiceKey Skills: Japanese language Chat Support- New & Urgent Requirements*Japanese - Chat Support*We are currently #hiring for Customer Service Chat Support Japanese Speaker to support our biggest social media client, hiring know someone that might be interested?*Vacancy: - Chat Support - Japanese*Location: Kuala Lumpur, Malaysia**Salary**: RM 8400(Fresh)/ RM8700(Experience)+Complexity Allowance: RM1000 + Housing Allowance: RM200Language: Japanese + EnglishProfile: Chat SupportTimings: Rotational Shifts (24*7)Headcount: 15Min Requirements:- Degree - Fresher also will do- Diploma - 5 year CS experience*:**DUTIES AND RESPONSIBILITIES:*- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes- Ensure all SLAs are met accordingly- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied- Provide a high level of professionalism and competent customer service- Able to communicate effectively with customers in a friendly and polite manner following the processes- Able to read, write, and speak fluently and spontaneously in both English and, for nativespeakers, in their native languageNOTE: Looking for Immediate Joiners. The paper work and relocation expenses will be handle by the company.