Chat Support

*New & Urgent RequirementWe are currently #hiring for Chat Support to support our biggest social media client.*Vacancy: - Chat SupportLocation: Kuala Lumpur, Malaysia**Salary**: Basic: RM4000 + Complexity Allowance: RM500 + Housing Allowance: RM200Working Hour: 24*7 Rotational*Requirement: Degree holder with at least 1 year CS experience OR Diploma with at least 5 years of experience*Joining Date : 20th March, 2024*Headcount: 35**Job Summary:*- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel- Manage customer escalations and ensure that these are answered, tracked, and escalated as required- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes- Ensure all SLAs are met accordingly- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied- Provide a high level of professionalism and competent customer service- Able to communicate effectively with customers in a friendly and polite manner following the processes- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.NOTE: The paper work and relocation expenses will be handle by the company.**Job Types**: Commission, Full-time**Salary**: RM4,100.00 per monthSupplemental pay types:- Commission pay**Experience**:- Chat Support: 1 year (required)**Language**:- Thai (required)- Vietnamese (required)- Mandarin (required)Application Deadline: 03/05/2024Expected Start Date: 03/20/2024