Chat Support - Mandarin (Social Media)

Vacancy: - Chat Support - Mandarin SpeakerLocation: Kuala Lumpur, Malaysia**Salary**: Basic: RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift AllowanceLanguage: Mandarin + EnglishWorking Hour: 24*7 RotationalEducation/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 2 yrs expJoining Date : ImmediateHeadcount: 20Job Summary:- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel- Manage customer escalations and ensure that these are answered, tracked, and escalated as required- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes- Ensure all SLAs are met accordingly- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied- Provide a high level of professionalism and competent customer service- Able to communicate effectively with customers in a friendly and polite manner following the processes- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.**Job Types**: Full-time, PermanentPay: RM4,100.00 - RM4,600.00 per monthApplication Question(s):- What nationality are you?- Kindly provide your Facebook URL/link?Noted: You will be sent an Assessment test via Facebook chat, it will be a role play, how you will respond to a Customer Service query or issues.- The salary range between RM 4100 - RM 4,600, are you okay with it?- Rotational shift which include night, are you okay with it?- Can you speak, write and read Mandarin?- The role is urgent, how soon can you join?