**Job Scope**:? Provide excellent and specialized customer service by creating emotionally enriched relationships with clients? Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives? Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance? Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.? Create a long-term authentic bond with clients by making them feel the experience is truly about them.? Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results.**Responsibilities**:- **1. SALES**_? Achieve individual KPIs:- Sales targets- Sales Per Transaction (SPT)- Unit Per Transaction (UPT)- Conversion rate? Assist in daily sales and weekly sales reporting to head office (where necessary).- **2. STORE APPEARANCE / VISUAL MERCHANDISING**_? Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dustbags, shoes by name/SKU and in size order.? Ensure new stocks are displayed and merchandised in a timely and attractive manner.- **3. STOCK MANAGEMENT**_? Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for easeof access when serving customers? Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss- **4. CUSTOMER SERVICE & CRM**_? Acquire new clients to Ferragamo database.? Develop client relationships by providing clients regular updates.**Basic Salary **:RM2200 With Travel Allowance (RM1600)**Location: Genting (GHPO)****Commission & Bonus Schemes**- Normal season - RM 3-4k (Range)- Festive season - RM 6-8k (Range)- 13month bonus - Dec- Performance Bonus**Additional Info**:- 4 shifts. 8 hours on normal shift. 10.5 hours for full shift**Working Hours by Shift**:AM (9:30 AM - 6:30 PM)MID (11:30 AM - 8:30 PM)PM (1:00PM - 10:00 PM)FULL (9.30AM - 10:00 PM)Pay: RM2,200.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Afternoon shift- Day shift- Early shift- Evening shift- Monday to FridaySupplemental pay types:- Commission pay- Performance bonus- Retention bonusApplication Question(s):- What is your Current Salary/ Last drawn Salary?- What are your Expected Salary?- When Will you be able to Start? Do you have a notice period**Experience**:- Luxury Retail: 1 year (preferred)- Storytelling Sales: 1 year (preferred)**Location**:- Genting Highlands Premium Outlets (required)
