Client Service Assistant

Job Description:

As a Client Service Assistant at Petron Malaysia, you will play a crucial role in providing exceptional customer service to our clients. Your responsibilities will include but are not limited to:

1. Assisting clients with their inquiries, concerns, and requests through various communication channels such as phone, email, and chat.2. Managing client accounts and ensuring all information is accurate and up-to-date.3. Resolving client issues in a timely and efficient manner to maintain high levels of customer satisfaction.4. Collaborating with internal teams such as sales, marketing, and finance to address client needs effectively.5. Conducting research to identify new customer opportunities and provide insights to the sales team.6. Making decisions autonomously to ensure the best outcomes for our clients.7. Participating in team meetings and training sessions to continuously improve service delivery.

Requirements:

- 4 years of experience in a client service or similar role.- Strong communication and interpersonal skills.- Resilient and able to work under pressure.- Energetic with a positive attitude.- Proficient in decision-making and conducting research.- Ability to work independently and as part of a team.

Benefits:

- Joining Bonus- Free food- Relocation allowance

Working Environment:

At Petron Malaysia, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. You will be part of a dynamic team that values diversity and inclusion in the workplace.

Deadline to Apply:May 24, 2024

Equal Opportunity Statement:Petron Malaysia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or any other protected status. All qualified individuals are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.