About Us HealthMetrics is an award-winning, next generation employee healthcare platform for companies to manage their employee benefits seamlessly with live dashboards, data analytics, intelligent insights & data-driven wellness programs.
Over here at HealthMetrics, we make things happen and are motivated to strive for more. We believe in creating a friendly and cheerful environment filled with enthusiastic employees. Adding on, we also promote values in relation to having personal dignity and making others feel worthy. Last but not the least, we believe in facilitating change through relationships, partnerships, collaborations, and advocacy.
Dazzle us with your optimum excellence that can help create a positive impact and join us towards the road to success!
Company Culture We're not only great but an awesome place to work. Your manager is not your manager but your mentor. We believe in bringing the best out of everyone, rather than jamming them into a job that they hate. Impress us with what you do best and how you want to do it better, and we'll do our part in ensuring what you do best and love be part of your career in HealthMetrics.
The Role You will be responsible for : Cultivate robust connections with Corporate and vendor (Clinics & Hospitals) clients in Singapore, nurturing trust and surpassing expectations Take proactive steps to showcase the HealthMetrics product to prospective clients in the Insurance and Human Capital sectors, stimulating interest and arranging appointments Serve as the primary point of contact for assigned clients, addressing inquiries, resolving issues, and providing ongoing support. Conduct comprehensive online onboarding sessions for new clients, ensuring they understand the full functionality of the portal specific to their needs (HR vs. Clinic/Hospital). Partner with Singapore team to identify client needs and recommend solutions to optimize their use of the HealthMetrics portal. Gather and analyze client feedback to identify areas for improvement and enhance the overall client experience for both Corporate and Panel clients. Manage and maintain accurate client records within our CRM system. Stay up to date on industry trends and best practices in client service within the Singaporean healthcare landscape. Ideal Profile Minimum 3 years of experience in client service or account management, preferably within corporate healthcare/insurance Proven track record of building and maintaining strong relationships with both corporate clients (HR) and healthcare providers (clinics & hospitals). Effectively managing client expectations, attention to detail, strong communicator, interpersonal, and presentation skills. Ability to effectively manage multiple priorities, meet deadlines, and thrive in a fast-paced environment. Proficiency in hybrid work settings, Microsoft Office Suite (Word, Excel, PowerPoint). Experience with CRM systems a plus. Fluency in English and Mandarin (written and spoken) prioritized to effectively liaise with the stakeholders of the region Comfortable to travel when necessary What's on Offer? Work alongside & learn from best in class talent A role that offers a breadth of learning opportunities Opportunity to make a positive impact
