Client Service Manager

Job Description:

Kuala Lumpur Kepong Berhad is seeking a highly experienced and motivated Client Service Manager to join our team in Kuala Lumpur, MY. This position is at a Mid-to-Senior level and requires a minimum of 6 years of experience in client service management. The ideal candidate will be driven, hardworking, and possess excellent people management and time management skills.

Responsibilities:- Manage a portfolio of clients, ensuring their needs are met and expectations are exceeded- Develop and maintain strong relationships with clients to ensure client satisfaction and retention- Collaborate with internal teams to deliver high-quality service and solutions to clients- Analyze client feedback and data to identify areas for improvement and implement strategies to enhance client experience- Monitor client accounts and proactively address any issues or concerns- Provide leadership and guidance to a team of client service representatives- Handle escalated client issues and resolve conflicts in a timely and professional manner- Develop and implement client service policies and procedures to streamline operations and maximize efficiency

Requirements:- Bachelor's degree in Business Administration, Marketing, or related field- 6+ years of experience in client service management- Proven track record of successfully managing client relationships and exceeding client expectations- Excellent communication and interpersonal skills- Strong leadership abilities and team management experience- Ability to multitask and prioritize tasks in a fast-paced environment

Benefits:- Disability insurance- Paid sick leave- Paid overtime- Recognize and reward based on performance and merit

Equal Opportunity Statement:Kuala Lumpur Kepong Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: ******** . We look forward to receiving your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.