Client Servicing Manager

Job Description

We want you to:

- Inspire repeat-business from existing MW clients.
- Conduct customer service workshops and presentations, for agencies and direct clients alike
- Monitor and measure client satisfaction through timely surveys following every campaign
- Liaise with different departments about client queries and take measures to resolve concerns
- Be accountable for overseeing deliverables and managing timeline expectations between client and internal team members
- Offer advice to clients on services and products and act as an intermediary between MW and client
- Develop surveys and capture client information and inform internal team on trends regarding our strengths and weaknesses.
- Participate in marketing campaigns and market research to have up to date understanding on ad tech landscape
- Deal with client requests and troubleshoot problems and resolve in timely manner

Qualifications

- Strong understanding of customer workflows, business models and critical drivers of our clientele
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Good understanding of ASEAN business environment
- Past experience with advertising & technology companies with good understanding of industry terminologies
- Willing to travel and work in Bukit Jalil