Client Success Executive (Digital Marketing)

Heroes of Digital is a 75-man strong Google Premier Partner and Facebook Agency Partner. We're an integrated performance marketing agency that specializes in combining strategic digital marketing and machine-learning technology to generate sales for local SMBs.We are located in 3 countries: Singapore (HQ), Malaysia, Philippines.Responsibilities:-Provide consultation with clients regularly on growing their business using digital marketing-Conduct professional and high-impact presentations to clients-Project manage digital marketing deliverables to ensure quality standards, client expectations and deadlines are met-Build rapport and educate clients on the value of their engagement with the company-Provide ongoing digital marketing support for clients quickly and promptly-Responsible for all client communications, conflict resolution, and reasonable compliance of promised deliverables to clients.-Attend client meetings as their consultant and partner-Retain clients with contract renewal-Identify upsell opportunities within your portfolio of clients, and work with the sales team to upsell clients-Work with a passionate team of Performance Marketers, Designers, Copywriters, and Website Developers-Report to Account Director, providing regular input on all account activities, including status and call reports-Remain constantly updated with company capabilities and service and upgrade knowledge of the digital marketing solutions so as to effectively communicate all offerings to the client.-Ensure that client issues/ queries are dealt with in an efficient and effective manner, informing Account Manager, Digital Marketing Director, or Sales Consultant of any problems that might ariseRequirements-Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.-At least 1 Year of working experience in the related field is required for this position.-Required Skill(s): account servicing, building rapport, search engine marketing, search engine optimization, facebook advertising, landing pages