Job Description
Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.
We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of RBWM Collections Telecaller.
Principal Responsibilities Perform daily outbound payment reminder calls to delinquent customers. To attend all inbound calls from customers and provide professional customer service, assist in resolving issues relating to customer's accounts. To negotiate payments by extending suitable offers, treatments and advice to financially distressed customers. Assist in achieving the departmental delinquency, Flow Rate, SOP and target set monthly. To recommend for legal action. Qualifications
Requirements Preferably a diploma and/or degree qualification in any discipline; Able to communicate well (both written and spoken) in English and Bahasa Malaysia. Proficiency in other local dialects will be added advantage; Able to apply best practice amongst staff and maximize productivity; Highly disciplined and self-motivated. Able to work independently with minimal supervision. A good team player with the right attitude to be self-initiative, hardworking and embrace to changes. Must have excellent service attitude towards internal and external customers. Able to work extended hours and selected weekend calling. Knowledge of Retail Banking products such as Credit Cards, Personal Loans and Mortgage products would be an added advantage.
You'll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
"To be considered for this role, the relevant rights to work in Malaysia are required."
Issued by HSBC Bank Malaysia Berhad.
