**Responsibilities**:FINANCIAL- Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collections Script to meet business goals and objectives.- Successfully work on accounts as per guideline requirements set in collections system.- To manage portfolio appropriately towards target setting.- To render full support towards team performance.- Ensure daily, weekly, and monthly KPIs are met.- Avoid Operational Losses.CUSTOMER (INTERNAL AND/OR EXTERNAL)- Adhere to the call quality requirement- Attending to customers' inquiries, complaints and proposal either verbally or in writing within the stipulated turn around time (TAT)- Prepare proposal for R&R, Compromised Settlement, payment proposal or without legal actions from case to case basis & etc.- To practice and display quality services and service excellent at all time.PROCESS / WELL-MANAGED- Ensure satisfactory rating on all audit reviews.- Highlight suspicious and new account behavior to Unit Manager to mitigate Fraud.- Ensure the portfolio assigned are attempted within the stipulated time frame set by Manager.- To attend adhoc task / assignment given by Management.**COMPLIANCE**- Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA/ IFSA 2013, Fair debts Collections, PDPA, & etc)LEARNING & GROWTH- Attend all relevant training (include E-learning) for personal development and to broaden technical/ behavioral skill & knowledge which applicable to current job.**Requirements:- **- Diploma/ Degree in Banking and Finance or related fields.- SPM/ STPM with minimum ** years working experience in related field.- Able to work under pressure- Committed with high responsibility**Additional Information**Career Level- Senior Executive**Qualification**Not Specified**Years of Experience**3 years**Job Type**Full-Time- Job Specializations- ,**Company Overview**Established in August 1975, AmBank Group is one of the largest banking groups in Malaysia by market capitalization and comprises AMMB Holdings Berhad and its subsidiaries:- AmInvestment Bank Berhad- AmBank (M) Berhad- AmBank Islamic Berhad- AmGeneral Insurance Berhad- AmMetLife Insurance Berhad- AmMetLife Takaful BerhadAt AmBank Group, our people are the reason for our achievements today.- We believe in diversity and creativity. We look for energy, deep passion and an unwavering drive to excel. We want motivated, agile and ambitious young individuals to join us in building a first-class team to deliver excellence within a dynamic and results-oriented environment.- Adding greater value to this one-stop financial hub is the Group's strategic partnership with Australia and New Zealand Banking Group Ltd (ANZ), one of Australia's leading financial institutions, International Assurance Group (IAG) and MetLife, Inc. providing the synergy of a wide network, regional presence, and international banking and financial services expertise.**Additional Company Information**Registration No.- 8515-D- Company Size- More than 5000 Employees- Average Processing Time- 26 days**Industry**Banking / Financial Services- Benefits & Others- Dental, Miscellaneous allowance, Medical, Sports (e.g. Gym), Vision, Regular hours, Mondays - Fridays, Formal (e.g. Shirts + Ties)- Company photos- 1/8Benefits
