Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.In this Role, youll handleInternal Technical ResponseProvide the first technical response and feedback to the local team for system connectivity related concernsIdentify possible causes and take care of individual and/or basic issuesForward any universal issues to regional or global headquarters with accurate and complete description of the cases for long term solution if neededPartner Integrations / Technical Engagement ManagementPerform end to end testing with partner system connectivity.Provide API integration and testing support, both internally and externallyCreate and maintain accurate integration documentation for new integration, enhancement and migrationWork with internal teams and partners to analyze/troubleshoot integration and operation issuesAssist with Pilot/Beta process, acting as the liaison between Client/Support and PartnerWhat you'll Need to SucceedMin. 3 years experience working in a technical role, preferably in the hospitality connectivity spaceExperience in the hotel reservation systems is a plus. Knowledge of CRS, PMS, and any other hotel distribution systems and API Languages (XML) is an advantage.Great communicator with strong learning ability and desire to take ownership of the system Strong stakeholder management across both technical and commercial teams Able to multitask, prioritize and escalate issues when necessary.Why Trip.com GroupWe offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functionsInternal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impactWe provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
