Community Customer Service

Job Description: Coordinate, investigate, and timely respond to cases of Key Account Customers from the Customer Experience Operations team within SLA. Make outbound calls to sellers/buyers to inform and provide updates on NS/MKP cases. Take action to solve problems from NS/MKP customers through coordination with relevant departments. Follow up and notify results of problem-solving cases to NS/MKP customers in a timely manner. Work with related departments to stay up to date on product and service knowledge and changes in policies. Manage and coach CSR Strategic team members, ensure smooth operation and comply with company guidelines. Requirements: Native fluency in Thai and fundamental business English (reading, writing, listening, speaking) Bachelor's Degree in a related field A proactive, fast learner, team player with ability to work in dynamic environments Have strong interpersonal & communication skills Service-minded and positive attitude Detail oriented, good analytical and problem-solving skills Experience in Customer Service or Call Center is an advantage Experience with CRM system and e-Commerce is a plus Able to work in Shift (6 days per week) Call Center, Customer Service, e-commerce