Complaints Officer (Executive Level)

We are currently looking for Complaints Officers to manage public queries and complaints, with regard to the communications and multimedia content industry.**Responsibilities**:- To play a vital role in complaints handling by providing a key point of contact for complainants and stakeholders.- To investigate, recommend action, and respond to complaints, while ensuring the highest possible standard of service is provided to complainants.- Ensure the accurate recording, tracking, monitoring, reporting and analysis of all complaints made to the Complaints Handling- Ensure that complaints are investigated thoroughly within a timely fashion; communicated respectfully and empathetically with complainants and responds within agreed- Support and assist the Complaints Handling team leader in overseeing the effective development and implementation of complaints procedures across the Content Forum, in liaising with the Malaysian Communications and Multimedia Commission (MCMC).**Requirements**:- Diploma or Bachelor's degree in relevant fields or significant experience of working in a similar role.- Working experience in complaints handling and/or experience of working in a problem solving customer service role is an advantage.- Customer orientation and ability to adapt/respond to different types of characters.- Critical thinker with innovative problem-solving skills.- Highly computer literate with proficiency in MS Office.- Fantastic organizational and time management skills.- Meticulous attention to detail.