Job PurposeAs part of the Service Management team, the Configuration Management Analyst is responsible for the management of the Configuration Management process as defined as part of ITIL processes. The Configuration Management Analyst will work during normal business hours but shall be required to work outside business hours in some occasions so as to support Service Management team activities.RequirementsAssist the Configuration Manager in all aspects of Configuration Management.Contributes to define the structure of the configuration management system, CI types, naming conventions, required and optional attributes and relationships.Records and maintains CI(s) within scopes in the CMDB & to provide reliable and up-to-date details about the IT infrastructure that supports IT services.Produce and publish CMDB reports.Data remediation for CI(s) that are reported as failed in Data Quality KPI.Ensuring Configuration Management on a day-to-day basis by availability and responsive to queries and issues.Maintain and update Configuration Management documents and obtain approval(s).Analyze and resolve configuration issues in a timely manner.Work closely with stakeholders & CI Owners to create/maintain/retire CI in CMDB.Request source files from the stakeholders to perform data reconciliation activity.Training staff in configuration management principles, processes and procedures.Perform Configuration Management audits.Your ProfileProfile and QualificationsBachelor's degree in Information Technology, Information Systems, or related field.Minimum of 3 years' experience in the IT industry, of which 2 years focusing on Configuration Management.Experience & proficient with ServiceNow and or leading service management tools and the CMDB of each.Problem-solving, critical thinking, and applying sound project management to assigned work.Excellent Management and communication skills.Proven track record of successful working directly with business and service managers.Sound understanding of Service Management and clear commitment to Service Management framework.Skilled at working collaboratively in a complex environment and driving performance achievement and improvements.ITIL v3 or v4 certification preferred.Cross cultural sensitivity, flexibility. Organized with a proven ability to prioritize workload, meet deadlines, and utilize time effectively.Strong interpersonal and communication skills; able to deal effectively with diverse skill sets and personalities, works effectively as a team player. Ability to function effectively in a matrix structure. Strong facilitation, negotiation and conflict resolution skills.Fluent in English and purposeful communication skills. Attention to details and ability to work in a team.About AXAAs a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture ofrespect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.About the EntityAXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.At AXA Group Operations, we want to be recognized in three fields of action: State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entities What We OfferWe bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
