Contact Center Assistant - Work From Home

Job Description:

Maxis Berhad is seeking a passionate and independent Contact Center Assistant to join our team. This is a part-time, work-from-home position based in Malacca City, Melaka, MY. As an Entry Level role, we require at least 1 year of experience in a related field.

Responsibilities:- Handle inbound and outbound phone calls and emails from customers regarding inquiries, complaints, and feedback.- Provide exceptional customer service by addressing customer needs promptly and professionally.- Assist customers with troubleshooting technical issues with products or services.- Document all customer interactions in the company's database.- Collaborate with other team members to ensure customer satisfaction and resolution of issues.- Adhere to company policies and procedures at all times.

Requirements:- Strong communication skills and fluent in English.- Excellent presentation skills and problem-solving abilities.- Ability to work independently and manage time effectively.- Proficient in using computer systems and software applications.- Must have a quiet and dedicated workspace at home.- Must have reliable internet connectivity.- High school diploma or equivalent required.

Personality Traits:- Passionate about providing excellent customer service.- Independent and capable of working autonomously.

Soft Skills:- Strong presentation skills to effectively communicate with customers.- Ability to think critically and solve problems efficiently.

Benefits:- Company transportation for official business purposes.- Free accommodation during official travel.- Profit sharing opportunities based on performance.

Working Environment:At Maxis Berhad, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is supportive and collaborative, always striving for excellence in customer service.

Equal Opportunity Statement:Maxis Berhad is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

Deadline to apply: ********

Join our team and make a difference in the lives of our customers! Apply now to become a Contact Center Assistant at Maxis Berhad.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.