Overview:Content moderator jobs continue to be on the rise as the online world never stops needing content moderation.A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website's guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand.Qualifications:**Education background**:- Bachelor's Degree or at least Diploma or equivalent in any discipline.**Work experience**:- Minimum of 6 months work experience in customer support in any industry.- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field- Call centre experience is not a 'must' but would be a distinct advantage.**Required Interpersonal Skills**:- Passionate about communication and interacting with people is key to success in this role- Able to receive continuous feedback and work in a fast-paced working environment- Positive attitude and willingness to learn and go the 'extra mile' for self-improvement- Good reasoning and analytical skills- Able to demonstrate critical thinking, a proactive attitude- **Must be able to speak, read and write the required language to support****Technical Skills**:- Minimum typing speed of 40wpm with a 90% accuracy score.- Computer literate and fully conversant in Microsoft Windows and Microsoft Office**Responsibilities**:(May perform other duties as requested that may not be specifically addressed in this document)- Assist our community and help resolve inquiries empathetically, accurately and on time- Become and remain knowledgeable about social media products and community standards- Make well balanced decisions and personally driven to be an effective advocate for our community- Strong interpersonal skills, verbal and written communication skills and most importantly empathy- Display a strong bias to doing what's right for our community in supporting social media's mission- Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content- Respond to user inquiries with high quality, speed, empathy and accuracy- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site- Review the reported content within agreed turnaround times and standards of quality- Identify inefficiencies in workflows and suggest solutions- Recognize trends and patterns, and escalate issues outside the company policy to the globalteam
