Content Moderator - Japanese Speaker

Job Descriptions

Working towards creating a positive environment and improve user experience online. Managing and safeguarding content effectively on digital platforms. Responding to user inquiries with high quality, speed, empathy, and accuracy. Understanding and remaining up-to-date with client policies and guidelines. Resolving inquiries according to defined policies and procedures. Fulfilling base productivity and quality requirements.

Job Requirements
Ability to work on holidays and weekends, in rotational shifts, including night shifts as directed by their team.
Able to speak and read Japanese (Native/N1/N2) and English. Currently working in Malaysia with an Employment Pass (EP), with the ability to join a new organization or attain a release letter from current employer. Passion for ensuring a world class user support experience. Willing to review sensitive content. Quick learner and adaptable to learn new processes, concepts and skills.

Training
Individuals are provided paid training (typically 3-6 weeks upon joining), depending on the group supported. Thereafter, you will transition to your respective schedule.

Working Hours
5 working days/rotational | Shift: 6.30am/2pm/4pm/11.30pm) - 8 hours + 1 hour

What to expect
You would be able to get the exposure of working for one of the top MNC consultancy firms

Consultant in Charge
Phoebe Loke (********** ) | +6016 211 7443

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Our client is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.