**Role**:Content Moderator**Timings**:Day Shift (Permanent)**Industry**:Accounting / Finance**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer Service**Process**:Semi-VoiceKey Skills: Mandarin Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience at least 2 years in inbound calls exclusive to Mandarin customers- **Job Details**- Company: Teleperformance Malaysia- TP Code: MG-T001-TT-CM-MN-001- Language: Mandarin+ English- Location: Petaling Jaya, Selangor- Shift : Rotational Shift**Job Highlights**- Work Life Balance Environment- Young, energetic, and supportive team!- Diversified and inclusive culture- Medical Benefit, and Language Allowance**Overview**So, what will you be doing as a Content Moderator?You are responsible for reviewing and filtering user-generated content on various online platforms such as social media, forums, or e-commerce websites. You will ensure that the content which could include reviewing text, images, videos, and other forms of content adheres to the platform's community guidelines, policies, and legal requirements.**Your Responsibilities**- Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.- Conduct basic data analysis and deliver defined process report.- Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale.- Collaborate with other functions of E-commerce business unit to complete the designated work to meet the team's goal.**Requirements**:- Fluency in both English and, Mandarin- Multi-lingual is highly preferred (depends on the market assignment)- Compliance or moderation operations experience is preferred.- Strong analytical and research skills- Experience in E-Commerce Buyer and Seller Services is a plus.- Ability to work in a fast and evolving environment with detail-oriented focus.- Ability to work rotational shifts- Willing to relocate to Penang**Who is Teleperformance Malaysia?**Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.**Why join us?**Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees.
