_**Content Moderator Team Leader, Japanese**_- Motivate and strategize how the team will meet efficiency, productivity, and consistency targets.- Ability to understand the critical-to-quality (CTQ) parameters that affect the process and work on them.- Perform twice a month check-point on the analyst's performance using scorecards as a point of discussion- Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals- Elevate and escalate red flags to management from a duty-of-care perspective- Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absentees should be managed.- Guarantee that base operational expectations and information security policies are enforced- Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation- Facilitate team meetings and team huddles- Create an engaging and fun work atmosphere for the team- First point of escalation and clarification on HR-related matters and concerns- Course correct non-performing metrics and analysts through root cause analysis and solid action planning- Perform monthly sit down sessions to gather insights and innovation ideas- Execute administrative functions inside the team (i.e. time report reviews) and HRdisciplinary actions (if needed)- Ensure that SMEs are performing their duties and responsibilities**KEY QUALIFICATIONS/SKILLS**- Graduate with 2-6 years of working experience, preferably with experience in leading team.- One should be ok watching the egregious/sensitive content- Ability to motivate teams and rally the group toward organizational goals- Excellent oral and written communication skills.- Someone coming from COMO /content moderation background- Passion for learning and creative problem-solving.- Strong knowledge of cultural context in the user countries supported- Good knowledge of language of the countries supported is an advantage- Analytical frame of mind.**Other skills**- Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously.- Adaptable to learn new processes, concepts, and skills.- Demonstrates the ability to work as part of a team adding positive attitude andbusiness focus- Ability to work in a fast-paced work environment- Enjoying challenging opportunities- Ability to communicate in a dynamic environment throughout all management levels- Ability to solve urgent matters and work under pressure- Reliable, proactive approach to entrusted tasks**Working Conditions**- Moderate to no travel depending on project involvement- Client holidays are observed- Cyclical work shift including work hours at night**Salary**: RM100,000.00 - RM150,000.00 per monthAbility to commute/relocate:- Cyberjaya: Reliably commute or planning to relocate before starting work (required)Application Question(s):- What is your Current Salary?- What is your Expected Salary?- What is your Notice Period?- Are you Korean?**Experience**:- Content Moderator: 2 years (preferred)**Language**:- Korean (preferred)
