Description :Details of the Division and Team: Corporate Bank is an integral part of Deutsche Bank's Business. It is a global provider of risk management solutions, cash management, lending trade finance, trust and agency services as well as securities services.Securities ServicesCorporates and institutions investing globally need to keep pace with a changing regulatory landscape, as well as market infrastructure change and new technological innovations. They need bespoke solutions that focus on their specific post-trade goals and data that empowers them to improve their efficiency and process. Financial intermediaries such as global custodians and broker dealers need to focus on achieving their business goals, while ensuring continued regulatory compliance, as well as improving their operational efficiency. To help them, Securities Services provide custody and clearing, asset servicing, fund services and liquidity services in more than 30 markets around the world.We are looking for a Relationship Manager to manage key client relationship within Securities Services. This role involves active interaction with business leaders and our client stakeholders to ensure that operations and services contracted are delivered to the agreed standards.What we will offer you: A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.You can expect: Flexible work arrangementCorporate group insuranceEAP - free and confidential counseling, online work-life resourcesComprehensive leave benefitsYour key responsibilities:This role requires the individual to have:Respond timely and accurately to client inquiries and issues.Ensure new client onboarding activities are conducted with a high degree of client satisfaction.Strengthen and deepen relationships with our clients and partner with business leads to maintain strong focus on client services.Manage assigned clients to grow our relationship while protecting existing revenue streams.Complete due diligence questionnaires from clients when received including coordinate with relevant internal stakeholders to ensure questionnaire is completed accurately.Handle Service Review meetings with clients and serve as an escalation point for critical service issues.Perform other duties as required from time to time.Your skills and experience:A university degree in banking/finance or related field.A minimum of 5 years working experience in client service or relationship management role for financial institution, with a minimum 3 years' experience in Securities Services.Strong communication skills with the ability to build relationship with clients and internal partners.Good interpersonal skills and is solution-oriented to ensure that excellent services are provided to clients.Ability to balance needs of clients with associated risks and interests of the bank and recognize an issue and determine when to escalate or handle independently.Ability to multi-task and work under tight deadlinesStrong sense of ownership and team spiritHow we'll support you: Flexible working to assist you balance your personal prioritiesCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsTraining and development to help you excel in your career
