**You Lead the Way. We've Got Your Back.**With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Go above and beyond at a company that sets the standard for customer-first service.**How will you make an impact in this role?**Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.Build an outstanding career at one of the world's most trusted brands.Take your career in the field of credit risk analysis to the next level.As a Credit Analyst with the Global Commercial Credit at American Express, your analytical skills and problem solving capabilities will go a long way in protecting our business. At the same time, you'll grow our competitive advantage by delivering an extraordinary level of customer service as you connect with Card Members to address and resolve credit cases. More importantly, you'll be part of a dynamic organization that's committed to leading the industry and shaping careers for anyone who wants to be successful.**Key Responsibilities**:- Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions- Excellent Customer Service**Minimum Qualifications**- At least 1 year call center experience, customer service or credit/risk related experience and a background in back office operations- Experience in handling elite/premium clientele, servicing ANZ/HKG markets- Hospitality and sales background is encouraged- Strong analytical and problem solving skills- Excellent fluency in English and Cantonese (both written and verbal). This is to support customers based in the Hong Kong region.- Ability to identify and act on issues that may impact customer experience- Commitment to deliver the highest level of customer service- A team oriented individual with growth mindset and positive affluenceWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:- Competitive base salaries- Bonus incentives- Support for financial-well-being and retirement- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)- Flexible working model with hybrid or onsite arrangements depending on role and business needs- Generous paid parental leave policies (depending on your location)- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)- Free and confidential counseling support through our Healthy Minds program- Career development and training opportunities
