About the role As the Country General Manager (Service) you will be leading a large team of experienced field service professionals or team leaders, overseeing processes and procedures to ensures quality and consistency in solving client issues besides optimizes the sourcing strategies to allocate manpower efficiently, coaches team members, and owns standard customer agreements and service levels.Key Responsibilities:As a Country General Manager (Service), you'll be responsible for:Financial Management:• Develop and execute strategies to meet and exceed targets• Analyze financial data, identifying trends and implement corrective actions as needed• Ensure effective forecast, budgeting, resource allocation and cost control measures to achieve business commitmentsBusiness Strategy Development:• Collaborate cross functionally and across South Asia Pacific region to formulate and implement business strategies aligned with organizational goals• Conduct market research through trade shows and external events to identify opportunities and threats, providing insights for strategic decision-making• Drive innovation and adaptability to capitalize on emerging market trends• Assess suitability of service operations initiatives being rolled out in the market and drive for implementation as applicableOperational Performance:• Oversee day-to-day operations to ensure efficiency, quality and customer satisfaction• Responsible for end-end service delivery processes including new chillers installation and commissioning, warranty support and execution and renewals of service contracts • Implement and monitor key performance indicators (KPIs) to measure and improve operational performance• Lead continuous improvement initiatives to enhance overall business operations• Establishes and maintains training and audit/assessment programs to ensure the implementation and effectiveness of internal controls and adoption of tools• Managed escalated quality issues and supports team in issue resolution ensuring customer satisfactionTeam Leadership and Development:• Provide strong leadership and mentorship to a diverse team including matrix reporting line, fostering a positive and collaborative work environment• Identify training and development needs, supporting the professional growth of the team members• Promote a culture of accountability, high performance, and customer-centricity• Optimizes performance management strategies to effectively allocate workforce across multiple geographic locations. Stakeholder Relationship Management:• Build and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies• Take personal ownership of complaints of high-profile customers, carries out the customer satisfaction investigation, and establishes the appropriate improvement plan• Collaborate with internal teams to ensure alignment with customer needs and expectations and cooperate in the delivery of projects• Ensure effective communication and alignment across all levels of the organizationCompliance and Risk Management:• Monitor and ensure compliance with relevant laws and regulations, and company policies• Develop and implement risk mitigation strategies to safeguard the organization's interests• Conduct periodic assessments to identify potential areas of risk and implement proactive measures• Drive EH&S initiatives, create EHS awareness and monitor compliance • Personally uphold high standards of ethics and ensure compliance across workforce/business Requirements:We are looking for people who are well experienced within service operation. If this is you, get in touch.• Has 15 years of relevant experience • this position Owns the execution of long-term strategy and the operational direction• Bachelor degree from engineering• Has prior experience from HVAC industry • Has experience in managing a team of primarily experienced professionals.• Requires broad management and leadership knowledge to lead project teams.• Focuses on tactical and operational plans with short- to medium-term focus • Manages a team of primarily intermediate or experienced professionals, with freedom to determine how assignments are completed (e.g., objectives and approaches to completing work). • Sets objectives and guides others on execution/approach for achievement of operational results. • Explains policies, practices, and procedures and may influence others. • Possesses strong technical/product knowledge. • Works autonomously with limited oversight from manager. • Influences others outside of own job area regarding policies, practices and procedures. Benefits• We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary• Have peace of mind and body with our medical and health insurance benefits• Attractive allowances (mobile/transportation/petrol card) where its applicable subjective to job profiles• Drive forward your career through professional development opportunities• Great organization culture• Buddy system to assist in on-the-job trainingOur commitment to youOur greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
