Job Title: Tele Collector | Credit Recovery OfficerCompany: TechAI Partners Sdn. Bhd. (RWC Sdn. Bhd.)Location: Bangsar Kuala LumpurAs a Tele Collector / Credit Recovery Officer, you will play a crucial role in contacting delinquent account holders and helping them resolve their outstanding debts. Your primary responsibility will be to recover debts while maintaining a professional and empathetic approach. You will work with a dedicated professionals team to ensure the financial stability of our clients and the overall success of the organization.**Key Responsibilities**:- Contact delinquent account holders via telephone in a respectful and professional manner.- Negotiate and establish repayment plans that align with the client's financial capabilities.- Assess the financial situation of debtors and provide tailored solutions to resolve outstanding debts.- Educate and guide clients on credit management and financial responsibility.- Document all communication and actions taken in our CRM system.- Maintain accurate records of all accounts, payments, and collections efforts.- Follow compliance guidelines and adhere to relevant legal requirements and industry regulations.- Work collaboratively with other team members and departments to achieve company goals.- Provide regular updates on the status of collections efforts and meet targets and deadlines.- Continuously improve your knowledge of industry best practices and debt recovery techniques.**Qualifications**:- Diploma or equivalent.- Experience in debt collection or a related field is a plus.- Strong communication and negotiation skills.- Empathy and the ability to remain patient and professional when dealing with clients in challenging situations.- Knowledge of relevant laws and regulations in the debt collection industry.- Strong problem-solving and analytical skills.- Ability to work in a fast-paced environment and meet performance targets.**Benefits**:- Competitive salary and performance-based incentives.- Comprehensive training and professional development opportunities.- Supportive and collaborative work environment.- Opportunities for career advancement within the organization.Join our team and be a part of the solution to financial recovery and success. Please submit your resume to be considered for this exciting opportunity.**Salary**: From RM2,500.00 per month**Benefits**:- Maternity leave- Opportunities for promotionSchedule:- Monday to FridaySupplemental pay types:- Commission pay- Overtime pay- Performance bonusAbility to Commute:- Kuala Lumpur (required)Ability to Relocate:- Kuala Lumpur: Relocate before starting work (required)Expected Start Date: 12/04/2023
