Credit Recovery Supervisor

**Duties and Responsibilities including following**:- Attend to customer's queries/feedbacks and recording of incidences, escalate when necessary- Draft reminder memo, reply letter to borrower on repayment proposal, complaint, interest, settlement, rebate request, etc- Follow up on lapse accounts and ensure action plans are taken- Attend to documentations required to assist collections- Ensure strict adherence to all KPKT guidelines & policies, regulatory procedures, compliance and information security, etc.- Practice and display exemplary professionalism at all times- Identify and drive initiatives to reduce delinquency in trade receivables- Drive recovery of bad debts through management of debt collection agents- Slice and dice data to get to the bottom of delinquency root causes- Forecast collection and bad debts- Prepare monthly management reports on collection performance- Drive process and system enhancement projects to optimise bad debt recovery.- Processed all charge off accounts and followed up with legal advisors.- Supervised collectors working past due auto loans.- Prepared daily evaluations of collector's performance.- Coached collection psychology and strategies, ensuring every collector utilized most successful communication including verbal and written demands for payment.- Reviewed AR aging report and provided manager with weekly status report, determining final resolution for account.- Communicated with district offices and headquarters personnel, customers, servicing institutions, vendors, and legal counsel to resolve issues arising regarding specific client accounts.- Support representatives in problem solving and addressed escalated internal and external customer's issues in a timely manner.- Prepared monthly results, forecasts and all other financial analysis for management review.- Performed training and coaching sessions, monitored calls, and conducted quarterly & yearly performance reviews.- Conducted monthly departmental meetings, reviewed accounts daily, and handled the approval/denial of accounts assigned for repossession & reinstatements.**Salary**: RM1,500.00 - RM3,000.00 per monthSupplemental pay types:- Commission pay