Job DescriptionThe PositionCustomer Relationship Manager is leading CRM strategy and execution in system to support Organon's ambition on Customer Engagement Excellence in AP cluster.This position reports to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute all CRM prioritiesCRM strategyProducing a 3-year roadmap to enable the CRM function to be a customer centric, business focused, results oriented function.Collaborating with stakeholders both locally and within the AP cluster to deliver the roadmap in real terms.Represent AP cluster to participate the Global CRM community meetings to address the needs from AP cluster and provide feedback to Global CRM community on the prioritized CRM solutions to be built in pipeline. CRM capabilityChampioning CRM training in the AP Cluster for different type of users (eg. sales manager, sales rep, marketing, medical affair, SFE etc.)Actively updating stakeholders on the latest CRM trends in the pharmaceutical industry, identifying executable solutions with high impactCRM operationOperating as the trusted advisor for the CRM solution, supporting ongoing multichannel engagement accelerationDesigning the structured multichannel engagement plan in Veeva system for commercial functions to provide feedback.Leading CRM integration with other platforms and systems in the companyEstablishing guidelines efficient CRM usage for stakeholdersReviewing data quality and user behavior on a periodic basis to ensure meaningful insight is generated relating to customer engagement.Supporting market expansion and planned new Veeva functionality onboarding.Supporting day to day operations of CRMSecondary Job DescriptionWho We Are: Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women's Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. Annualized Salary RangeAnnualized Salary Range (Global)Annualized Salary Range (Canada)Please Note: Pay ranges are specific to local market and therefore vary from country to country.Employee Status: RegularRelocation:VISA Sponsorship:Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisitesFlexible Work Arrangements:Shift:Valid Driving License:Hazardous Material(s):Number of Openings: 1
