Job Description
Role Overview & Primary Accountabilities
Provide dedicated order management and supply chain/logistics expertise to strengthen relationships with key strategic accounts, drive efficiencies, and improve overall business results.
Primary responsibilities include:-
Data Entry:
Managing and processing customer orders that are received via phone, EDI, fax, or email.
Demonstrating expertise in data entry by keying in all customer orders accurately within 24 hours of receiving or within appropriate cut off periods.
Customer Experience:
Provide phone support for order management related enquiries, product knowledge, technical questions, complaints and general customer queries.
Provide email responses to internal and external customers around queries relating to order management, invoicing, dispatch, claims, and returns.
Offering exceptional customer service experience through strong communication skills (written and verbal).
Adhere and comply with standard work practices in line with Kimberly Clark's policy, procedure and work instructions.
Provide customers with immediate and relevant feedback and information relating to service delivery, order etas, stock information, pricing and claims received via phone or email.
Develop expertise in product knowledge for all Kimberly Clark products and answer general product enquiries.
Acting as intermediary between Customer Service, Customer Care, Warehouse and Marketing for unusual enquiries and non-standard requests.
Handle complaints in a professional and courteous manner and provide diligent follow-up with applicable customers as required.
Order Management:
Acting as a liaison between Sales, Supply Chain and Accounts Receivable to address order management issues that are impacting service and sales.
Investigating and processing credits in relation to short-supply, over-supply, damaged and returned goods.
Administering daily reporting for backorders, block orders via EDI and incomplete sales documents.
Continuous Improvement:
Support the development of a culture of continuous improvement by supporting LEAN concepts, tools, and methodologies to eliminate waste in all its form.
Work collaboratively with other team members to identify opportunities to streamline and improve department efficiency and participate in the implementation of those opportunities.
Requirements:
Degree in Accounting or Finance or related field.
Minimum
3-5
years of relevant working experience and preferably in the same capacity.
Sales exposure or experience is desirable.
An independent, resilient and proactive person with a high degree of maturity, analytical skills, integrity & initiative.
A good team player with good communication & interpersonal skills.
Good command of written and oral
English
with strong interpersonal, negotiation & influencing skills.
Knowledge of internal control procedures, policies and practices with strong Continuous Improvement (CI) mindset.
Computer literate with good knowledge of Microsoft Office and computerized accounting software. Knowledge in SAP will be an added advantage.
Experience in an FMCG industry is preferred.
Having worked in a Shared Service Centre
(SSC)
would be an added advantage.
Global VISA and Relocation Specifications:
Primary Location
Malaysia - Petaling Jaya
Additional Locations
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
