Customer Care Assistant - Eye Specialist Clinic

**Customer Care Assistant - Eye Specialist Clinic****Salary**: RM2500 - RM3500Working days: Monday - Sunday (5 days working, 2 days off - rotate)Working hours: Monday - Saturday - 8:30a.m - 6p.m Sunday - 10a.m - 5p.m**Job Responsibilities:- **- Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials, conduct surveys and maintain workplace cleanliness- Handle patient registration, record data entry/update, appointment booking/scheduling, check-in/out, monitor flow, attend to needs/requests/follow-ups, manage phone calls, address walk-in inquiries, and oversee admin/housekeeping, including patient follow-ups and appointments.- Perform selective eye test.- Facilitate patient flow and support doctors with medication and surgery instructions, while also managing doctors' room upkeep and ensuring it's stocked with essential items.- Conduct various eye tests and provide timely follow-up reminders for pending patient cases.- Manage sales transactions and cashier responsibilities utilizing the Salesforce POS system, while also tending to patients' administrative needs and conducting follow-ups.- Ensure daily settlement, reconcile sales, and perform stock checks for medications/drugs.- Prepare patient files for next-day appointments, handle filing tasks such as retrieving and filing patient files, and perform housekeeping duties in designated work areas as assigned by the CM/PIC.**Other Task/Responsibilities**- Surgery Coordinator Assistant.- OT Assistant.- Assist in Company/Marketing campaigns/activities/roadshows (indoor & outdoor).- Special projects.- Other role specific or person specific job assignments.**Requirement**:- SPM, Diploma and Degree holder.- Minimum 6 months experience of face to face customer service.- Well groomed as per company policy.- Fast learner.- Able to travel in any mode of transportation.**Job Types**: Full-time, ContractContract length: 12 months**Salary**: RM2,500.00 - RM3,500.00 per month**Benefits**:- Opportunities for promotion- Professional development**Education**:- STM/STPM (preferred)**Experience**:- Customer service: 1 year (preferred)**Language**:- English (preferred)- Bahasa Malaysia (preferred)Willingness to travel:- 100% (preferred)