Customer Care Associate - Work From Home

As a Customer Care Associate at Media Prima Berhad, you will be responsible for providing exceptional customer service to our clients from the comfort of your own home in Malacca City, Melaka, MY. This part-time Associate Level position requires at least 2 years of experience in a customer care role.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Resolve customer issues and complaints with empathy and efficiency.3. Maintain up-to-date knowledge of company products and services to provide accurate information to customers.4. Document customer interactions and feedback for internal record-keeping.5. Collaborate with other team members to ensure seamless customer experiences.6. Adhere to company policies and procedures to uphold customer service standards.

Requirements:1. Resilient and resourceful personality traits to handle challenging customer interactions.2. Strong time management skills to prioritize tasks effectively.3. High emotional intelligence to understand and empathize with customer needs.4. Excellent communication skills, both verbal and written.5. Proficiency in using customer service software and tools.6. Ability to work independently and in a team in a virtual environment.

Benefits:1. Training and professional development opportunities to enhance your skills.2. Relocation allowance for any future opportunities to work in a different location.3. Remote work flexibility to accommodate your personal schedule.

Working Environment:At Media Prima Berhad, we value diversity and inclusivity, and we strive to create a culture where every individual feels a sense of belonging. As a Customer Care Associate, you will contribute to fostering a welcoming and supportive work environment.

Equal Opportunity Statement:Media Prima Berhad is an equal opportunity employer and is committed to promoting diversity in the workplace. We do not discriminate based on race, gender, age, religion, sexual orientation, or any other characteristic protected by law. All qualified candidates are encouraged to apply by the deadline on May 17, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.