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Customer Care Consultant

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Customer Service

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Details of the offer

KEY ACCOUNTABILITIES

Provide quality customer support (24/7) through Voice our customers.
Obtain and evaluate all relevant information to handle product and service inquiries.
Keep records of customer interactions and transactions
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle complaints, and provide appropriate solutions and alternatives within the time limits.
Take extra mile to engage customers.
To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).

BASIC REQUIREMENTS
Must possess at least a SPM in any relevant field with at least 2 year working experience in Customer Service.
Required language (s): English & Bahasa Malaysia, preferred with Mandarin
Applicants should be Malaysians citizens
Excellent verbal/written communication skills in both English and Malay languages.
Ability to communicate results to management and in a fast paced environment.
Able to start work immediately.