Advertising

Customer Care Consultant

Advertising
Advertising
Customer Care Consultant
Company:

(Confidential)


Advertising
Advertising

Customer Care Consultant

Advertising
Advertising

Details of the offer

KEY ACCOUNTABILITIES

Provide quality customer support (24/7) through Voice our customers.
Obtain and evaluate all relevant information to handle product and service inquiries.
Keep records of customer interactions and transactions
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle complaints, and provide appropriate solutions and alternatives within the time limits.
Take extra mile to engage customers.
To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).

BASIC REQUIREMENTS
Must possess at least a SPM in any relevant field with at least 2 year working experience in Customer Service.
Required language (s): English & Bahasa Malaysia, preferred with Mandarin
Applicants should be Malaysians citizens
Excellent verbal/written communication skills in both English and Malay languages.
Ability to communicate results to management and in a fast paced environment.
Able to start work immediately.

Requirements


Knowledges:

Advertising
Advertising
Enterprise customer support unit

Job Requirement: KEY ACCOUNTABILITIES Provide quality customer support (24/7) through Voice and Digital channels for our customers. Obtain and evaluate all...


Selangor

Published 25 days ago

Marketing executive

1. General Affairs~ Planning & Delegation of tasks 2. Plan for Promotion & Advertisement 3. Manage social media marketing 4. Customer Service & Technical...


Selangor

Published 25 days ago

Technical / customer support executive - thai/vn market

Technical Support Executive - Thailand/Vietnam Speaker - (******** ) Job Description: Assist Fuji Xerox customers with general enquiries, consumables and/or...


Selangor

Published 25 days ago

Customer support executive

Responsibilities: • Set to ensure Department & staff performance meeting KPIs. • To ensure customers are consistently receiving high quality and efficient...


Selangor

Published 24 days ago