Customer Care Executive

Responsibilities To act as a middle person between the company and customers in resolving customer complaints effectively and professionally To provide feedback and monitor the progress/status of customer complaints cases To ensure customer lounge and outlet area is always clean, neat and tidy To be responsible in decorating the outlets on any festive/promotion events To handle customer’s appointment To assist superior in providing excellent customer service To be responsible for refreshments arrangement and to ensure refreshment are always available Prepare weekly and monthly report Administration and ad hoc matter Requirements Possess a Degree in Marketing/Business Admin/Mass Communication or other related field Pleasant personality with good interpersonal skills Tactful, organized and able to multitask Self motivated with strong sense of responsibility and confidentiality Proactive and assertive Able to work overtime or during weekend (if required) Good command in English & Bahasa Malaysia (oral & written)