We are looking for Customer Care, Executive to fill a vacant position at CHAGEE Group's Headquarter. This position plays a vital role in contributing to BWCJ Group success through upholding the highest standard of customers satisfaction and experience level.
Maintain all customer contacts and relevant information in customer service database. Attend to all complaints and issues raised by customers timely at social media or outlets. Ensures all complaints and issues raised are resolved satisfactory. Keeps abreast of company's products and promotions information to answer to customer queries while gaining knowledge of future promotions, products, and processes. Supports all internal departments in store process readiness, and product and promotions launch. Provides relevant training and information to outlet staffs and internal stakeholders. Conduct survey and research on customer satisfactory level and experience towards the Brand and suggest and implement actions to improve and enhance overall customers experience. Enhances and implements customer cares related processes while adhering to standard operating procedures. Job Requirement Candidate must possess at least Degree in Business Administration and/or equivalent. At least 1 Years and above experience of related job roles. Prior working experience in similar role in Food & Beverages Industry is an added advantage. Excellent oral, written and inter-personal communications skills, adapt at dealing with and engaging people at all levels. Skilled at establishing and cultivating strong relationships with peers; across different levels of the organization and externally. Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations. Your application will include the following questions: Which of the following languages are you fluent in?
What's your expected monthly basic salary?
Do you have customer service experience?
Have you worked in a call centre before?
CHAGEE Hospitality & Tourism
CHAGEE is a next generation instant tea beverage brand innovated by Shenzhen Taste Perception Catering Culture Management Co. Ltd. CHAGEE inherits a rich cultural heritage of tea that stretches across a span of several thousands of years. It is one of the earliest regional teahouse chain that positioned itself as the purveyor of Original Tea Leaf of the Chinese Culture.
We took it upon ourselves the mission to resuscitate and reintroduce the Chinese tea culture to the world, which leads to the rise of the trend of new generation tea beverages in 2017.
CHAGEE is a next generation instant tea beverage brand innovated by Shenzhen Taste Perception Catering Culture Management Co. Ltd. CHAGEE inherits a rich cultural heritage of tea that stretches across a span of several thousands of years. It is one of the earliest regional teahouse chain that positioned itself as the purveyor of Original Tea Leaf of the Chinese Culture.
We took it upon ourselves the mission to resuscitate and reintroduce the Chinese tea culture to the world, which leads to the rise of the trend of new generation tea beverages in 2017.
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