Customer Care Officer - Remote Work

Job description:

Nestlé Malaysia is seeking a dynamic and enthusiastic Customer Care Officer to join our team on a full-time remote basis. As a Customer Care Officer, you will be responsible for providing exceptional customer service and support to our valued customers. This role is perfect for someone who is resourceful, confident, and has a passion for helping others.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Resolve customer issues and complaints effectively and efficiently- Provide product information, pricing, and availability to customers- Process orders, returns, and exchanges accurately- Collaborate with other departments to ensure customer satisfaction- Maintain a high level of product knowledge to assist customers effectively- Uphold the highest standards of ethical conduct and integrity in all customer interactions

Requirements:- Bachelor's degree in Business Administration or related field- 1 year of experience in customer service or a related field- Excellent communication and interpersonal skills- Strong decision-making abilities- High emotional intelligence- Resourceful and confident in handling customer inquiries and complaints- Ability to work independently and as part of a team- Proficient in Microsoft Office and customer service software- Ability to adapt to a fast-paced and ever-changing work environment

Benefits:- Profit sharing opportunities- Ongoing training and professional development- Parental leave options for employees- Remote work flexibility

Equal Opportunity Statement:Nestlé Malaysia is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of the above factors.

If you meet the requirements and are excited about the opportunity to work remotely as a Customer Care Officer at Nestlé Malaysia, we encourage you to apply before the deadline on May 24, 2024. We look forward to reviewing your application and potentially welcoming you to our team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.