Customer Care Professional Intake 15 April 2024

**Job Details**:- Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner.- To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.- Responsible to ensure customer's satisfaction in form of courteous and prompt service and update customers with accurate information.- Ensure diligent follow up and fulfill promises made to customers.- Establish and maintain good relationships with customers, build better customer experience- Adhere strictly to the contact center standards operating procedures and guidelines.- Any other tasks as assigned by Supervisor.**Requirement**:- Minimum SPM/STPM/Certificate- Fresh graduates (Diploma/Degree - approved by MQA) are encouraged to apply- Basic computer knowledge (operating computer, MS Office Skills).- Willing to work flexible and shift hours.- Good communication skills in both English & Bahasa Malaysia. Ability to speak in Mandarin language will be an added advantage.- Basic telephone communication skills.- Project a "Smiling" voice.- Good listening skills- Customer service oriented mindset- Ability to cope with stress and to remain calm in all customer service situationsLocation: TM Medan Jaya, Marang**Salary**: RM1,600.00 - RM2,000.00 per month