Customer Care Specialist | Senior 5+ Years Experience, Junior 3+ Years Experience

Requirements:We are looking for 2 enthusiastic champions of delivering an exceptional customer experience, with positive attitude and deep customer service orientation, talented individuals who has delivered cultural awareness and customer service expectation setting training and possess the following skills and attributes:

3+ years experience as a Customer Service Trainer/ 8+ years Senior Trainer
Knowledge and application of Adult Learning Theory
Minimum Bachelor/equivalent Degree required; Masters/Advanced Degree preferred
Excellent presentation skills and interpersonal, communication skills
Experience with instructional/curriculum design work.
Retirees are welcome to apply.
Responsibilities:Prior management of customer service training programs
Experience delivering customer service training to front line teams
Exceptional organization and project management skills
Expertise in/understanding of expectations and cultural nuances to support a global customer service organization
Has delivered cultural awareness and customer service expectation setting training
Proven track record of developing talent and improving client satisfaction scores
Excellent written and spoken English
Ability to train and coach non-native English speakers in written and spoken English
Ability to communicate with poise and confidence in large classroom setting
Relationship builder who can interact with a variety of key stakeholders who will be engaged as product/expert trainers
Proactive participant in identifying new areas for training and development specifically for the Penang location and for the overall Customer Service team
Natural team player who can operate in a global, matrixed environment
Positive attitude and deep customer service orientation
Ability to think strategically and embrace change.Benefits:Benefits :

- Free training

- Stress free work condition and environment

- High income ( Paid in USD)

- Allowance

-Bonus/ Incentive/ Allowances/Annual leave/ Public Holiday(Cash or Good)

- Reasonable hours

-Work with team

-Willing to travel (passport availability must be more than 6 months)

Salario: 4000.00 - 6000.00 MYR Monthly