Customer Contact, Analyst

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.Sound like you? Then read on.About the RoleOrientate New customers to AIA family to improve customer loyalty.Roles and Responsibilities:Introduce new customers to AIA and familiarize them with the product purchased and facilities that are available to them.Build customers' confidence and loyalty to AIA's products to increase repeat purchase.Reinforce main differentiators and key benefits of products.To exceed minimum service level and performance targets set by management.Provide accurate information and efficient service to customers.To conduct surveys to collect customers feedback/suggestion for improvement.Liaise with relevant departments to address gaps from the feedback received, where applicable.Report results of welcome calls feedback and gap resolution to all business lines regularly.Attend to customers' inquiries or complaints promptly.Minimum Job Requirements:Degree in related field with 2 - demonstrated ability in related field.Proficient speaking skills in Mandarin.Ability to speak in Cantonese is an added advantage.Proven experience in customer service.Passion for excellence with respect to treating and caring for customers.Highly developed sense of integrity and dedication to customer happiness.Ability to communicate clearly and expertly, both verbally and in writing.Possess a strong work ethic and team player mentality.Ability to handle and manage customer complaints.Has a pleasant, patient and friendly demeanor.Strong decision making and analytical abilities.Strong detail orientation and communication/listening skills.Willingness to work a flexible schedule and occasional overtime when needed.