Customer Engagement/Service Assistant - Teluk Intan

Ensure smooth Customer Service function in accordance with policies and guidelines adopted.- Carry out daily operations smoothly and diligently.- Respond to and resolve defects or complaints raised by customers within the time frames set up, with the assistance of HODs concerned.- Report immediately to HOD on matters arising, whenever necessary. Always keep HOD informed.- Providing help and advice to customers using your organization's products or services.- Investigating and solving customers' problems, which may be complex or long-standing problems.- Handling customer complaints such as defects or general complaints.- Keeping accurate records of discussions or correspondence with customers.- Updating & uploading customer defect form daily.- Producing written information for customers, often involving use of computer packages/software.- Key and reparation for the monthly defect and complaints report in Summary Defects Report daily.- Keeping ahead of developments in customer service by reading relevant journals and attending courses.- Participate in and contribute towards quality improvement initiatives / programs / activities conducted at the department or company level as assigned.- Accompany house owner during the handover of keys (VP) for inspection and defects.- Any Ad hoc assignment assigned**Job Requirements**:- At least 1 year(s) of working experience in a customer engagement related field is required for this position.- Team player with strong organizational skills, time management and multitasking abilities.- Full-Time position(s) available.- Willing to work in Teluk Intan**Job Types**: Contract, Fresh graduateContract length: 12 months**Salary**: RM1,500.00 - RM2,000.00 per monthSchedule:- Monday to FridayAbility to commute/relocate:- Teluk Intan: Reliably commute or planning to relocate before starting work (required)**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- Mandarin (preferred)- Bahasa (preferred)