Customer Experience Specialist (5Am - 2Pm Or 9Pm

Location: Persiaran Southkey, Johor BahruWorking hours: Rotational ShiftsJob Summary:This role suits individual with sales and/or customer experience background and enjoys a role with plenty of customer interactions. If you have a love of connecting with people and providing great customer service coupled with an interest in contributing directly to the bottom line of a multi-million-dollar organization, this is the position for you!**Responsibilities**:- Personalise and engage customers effectively to drive customer satisfaction- Assist customer on enquiries and issues efficiently to mitigate detractors- Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time**Requirements**:- Fluent English with excellent communication skills, both written and verbal- At least 2 Years of working experience in the related field is required for this position- Ability to determine customer needs and quickly build rapport with customers- Ability to empathize with and prioritize customer needs, provide appropriate solutions and setting expectations with customers.- Exude patience and ownership with each customer- Able to solve problems by thinking analytically and creatively- Excellent communication, interpersonal and organizational skills**Job Types**: Full-time, Permanent**Salary**: RM3,500.00 - RM5,000.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Performance bonus