Customer Experience Specialist

Job DescriptionPersonalise and engage customers effectively to drive customer satisfactionAssist customer on enquiries and issues efficiently to mitigate detractorsEnsuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution timeRequirementFluent English with excellent communication skills, both written and verbalAt least 2 Years of working experience in the related field is required for this positionAbility to determine customer needs and quickly build rapport with customersAbility to empathize with and prioritize customer needs, provide appropriate solutions and setting expectations with customers.Exude patience and ownership with each customerAble to solve problems by thinking analytically and creativelyExcellent communication, interpersonal and organisational skillsSelf-starter, resourceful and tenaciousTeam player, working collaboratively within and across teamsExperience working with Zendesk and/or a similar ticketing system is highly advantageous.Additional RequirementGenderAllMin. GPA2.5Job InformationIndustryWood /FurnitureEmploymentPermanentPosition LevelStaff/OfficerWorking HourSHIFTINGLanguageEnglish, Melayu