Customer Experience Specialist - Korean Speaker

Position: Customer Experience Specialist - Korean SpeakerLocation: Petaling Jaya, Selangor, MalaysiaWorking hours: 8 hrs shift between 9AM - 7PM, 5 days a week (Mon-Sun)**Salary**: Total package RM 9000Benefit include: Annual leave / Medical leave / Hospitalization leave / KPI allowance up to RM 500 per monthRequirement:- Proficient in English (B2 and above) and Korean (both verbal and written)- Able to work shifts (including weekends, public holidays, overnight)- Possess a problem-solving mindset to proactively find solutions for customer needs- Strong written and verbal communication skills to communicate clearly and effectively with our customers- Good team player to work collaboratively in a team environment- Keen attention to detail in completing tasks accurately and thoroughlyDescription:- Ensures all customer inquiries/ issues/complaints are resolved according to the company's processes and procedures- Identifies and escalates difficult and complex issues to senior team members- Maintains a positive, empathetic and professional attitude towards customer- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions- Liaises with external vendors and service operators to fulfill booking changes- Keeps updated with company procedures and processes- Shares customer feedback with relevant departments for further improvements**Salary**: RM9,000.00 per month**Benefits**:- Health insuranceSchedule:- Day shiftAbility to commute/relocate:- Petaling Jaya: Reliably commute or willing to relocate with an employer-provided relocation package (required)**Education**:- Bachelor's (preferred)