Softinn is a hotel technology company.Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute videoabout our products.We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.Here is our principle to sales - We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.As a Customer Onboarding Executive, your primary responsibility is to guide new customers (hotels) through the onboarding process and ensure a smooth and successful transition to using our products. Your role is crucial in building a positive first impression and establishing a strong foundation for a long-lasting customer relationship. You will work alongside the sales executive.**Job Responsibility**:- Engage with prospects to understand their needs and assist in product setup.- Coordinate with the sales team onboard prospects to customers.- Conduct online product demos and product training.- Helping the sales team in handling inbound sales inquiries promptly and professionally- Gather feedback from customers on their onboarding experience and their suggestions for product improvements**Job Requirements**:- Passionate about hotel technology (software, system and hotel industry).- Develop deep knowledge about the products & services offered by Softinn.- Good communication skills and presentation skills.- Has excellent command of English and Bahasa Melayu (knowing Mandarin is a plus point).- Ready to learn things, proactive, result-driven, organized and detail-oriented.**Not Mandatory, but BONUS if**:- Has working experience in a sales department or customer-support department- Familiar with SaaS (software-as-a-service) business- Familiar with HubSpot- Familiar with the hotel industry- Understand inbound sales**Report to Work options**:- Melaka branch**You Should Join if**:- You enjoy solving customer's problems with digital solutions.- You love to win and are willing to go the extra mile.- You believe a better product helps improve efficiency and bring smiles to hoteliers.**You should NOT join if**:- You don't enjoy learning new skills.- You don't enjoy interacting with customers remotely.- You don't enjoy helping customers gain more value for using our products.**Salary Range**:- RM 2,000 to RM 4,000 (not including commission)**Employee Benefits**:- Medical insurance coverage- Free Flow of Snacks- Casual dress code- Monthly Potluck Party- Attractive commission**Additional Perks for Your Role**:- HubSpot CRM Licenses (Sales Pro + Marketing Hub Pro)- HubSpot CRM Certification (Certificate with your name on if you pass the test)- The mobile phone call and data plan allowance**Salary**: RM2,000.00 - RM4,000.00 per monthSchedule:- Monday to FridaySupplemental pay types:- Commission payAbility to commute/relocate:- Ayer Keroh: Reliably commute or planning to relocate before starting work (preferred)**Experience**:- Customer support: 1 year (preferred)
