Customer Onboarding Specialist

We are hiring a talents who is able to facilitate, overseas and directs the customer implementation processes with internal & external stakeholder in Malaysia. Apart from the process, this role executes all implementation projects, including sustainability on quality and performance after customer implementation. Job Responsibility: * Focuses on monitoring, evaluating, and optimizing the performance and outcomes of implemented customer projects against day-to-day operations * Ensuring that they align with customer requirement and deliver the expected performance and benefits. * Responsible for implementation function and, success of customer onboarding * Manages and implement global and regional implementation initiatives and rollouts * Contribute and implement business strategy and objectives toward Company growth * Propose and design solution in internal & external IT integrations involving customer systems * To study and identify processes to increase company competency in implementation process and qualification, includes certifications and training. * Coordinates with all stakeholders and content experts to achieve seamless implementation * Drives and supports process compliance (incl. KPI monitoring and enforcement)   We are expecting the incumbent to meet these requirements: * Min. 2 years of working experiences as related to Process-Driven and Customer Engagement for business onboarding. * Bachelor's Degree in Logistics, Business Studies or any relevant academic background. * The incumbent needs to be proficient in stakeholder engagement to ensure seamless experience for our customer. * Skillset require includes prioritizing, organizational skills, attention to detail, and proficiency in Microsoft Excel. * This position is located in USJ 25, Subang Jaya. top_employer_malaysia_2024.gif?quality=75 top_employers_asia-pacific-2024.gif?quality=75 top_employer_global_2024.gif?quality=75