About Talentbank:At Talentbank, we are dedicated to creating a robust recruitment ecosystem. Our vision is to elevate the skills of talents across the market, with the aim of significantly reducing Malaysia's unemployment rate. By introducing a groundbreaking approach, we strive to seamlessly link outstanding employers with top-tier candidates. Our track record speaks volumes: countless employers have found exceptional employees through our vast network, spanning over 100 Private & Public Universities, and HR Leaders in Malaysia.Job Summary:This role is responsible for managing and optimizing an organization's use of CRM systems to enhance customer satisfaction - both internal and external, streamline processes, and improve overall business performance.Key Responsibilities (including but not limited to):HubSpot CRM Implementation: Lead the management and efficient implementation of the HubSpot CRM system, ensuring proper setup, configuration, and integration with other HubSpot tools like Marketing Hub and Sales Hub.Contact Management: Manage and organize contact information within HubSpot CRM, ensuring accurate and up-to-date customer data.HubSpot Workflows: Design and implement workflows within HubSpot to automate processes, such as lead nurturing, email campaigns, and task assignments.User Training (HubSpot Academy): Provide training to users on how to effectively navigate and utilize HubSpot CRM features, leveraging resources from HubSpot Academy.HubSpot Customization: Customize HubSpot CRM to align with the organization's specific needs, creating custom properties, deal stages, and reports.HubSpot Integrations: Collaborate with different departments to integrate HubSpot CRM with other HubSpot tools and external applications, ensuring a seamless flow of information.HubSpot Analytics and Reporting: Utilize HubSpot's reporting tools to generate insights on sales performance, customer interactions, and marketing effectiveness.HubSpot Automation: Leverage HubSpot's automation capabilities to streamline repetitive tasks, trigger actions based on user behavior, and improve overall efficiency.HubSpot Support: Provide ongoing support to users, troubleshoot issues, and act as the primary point of contact for any HubSpot-related queries.Requirements:Bachelor's degree in tech, data, business analytics or a related field.Knowledge of CRM systems (primarily Hubspot), sales pipelines, and other sales tools and techniques.Ability to work collaboratively with cross-functional teams to achieve business objectives.Strong problem-solving skills to assist in troubleshooting technical issues related to server management and domains.An eagerness to learn and contribute to the implementation of new software solutions that align with project requirements.Results-driven mindset with the ability to meet deadlines and expectations.Strong analytical and problem-solving skills with the ability to use data to drive decision-making.Competitive compensation packageBasic Salary + Parking CreditOther allowances where applicable (petrol, toll, meals etc.)Performance based bonusesComprehensive fringe benefits Healthcare and wellbeing packages (medical, dental, optical etc.)Employee wellness initiatives (trips, gatherings, dinners etc.)Annual leave, sick leave, emergency leave provided (determined by length of service)Professional growth Career advancement and promotion opportunities.Support for attending function related seminars, courses, events etc.Exposure to digitization through exploration of various softwares. Opportunity to contribute directly to the company's growth and success. Fast-paced and dynamic environment.
