Customer Service Administrator By Iroom Setapak

Customer Service AdministratorWorking Location: SetapakWorking Hour: 9.30am - 5.30pmWorking Date: 5 days on office 1 days work from home + 1 offday per weekRequirement:- Fresh graduates are encouraged to apply- Ability to communicate in Bahasa Chinese & own transport are added advantages but not essential.- Previous work experience in customer service, or customer service-related fields (i.e., Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.- Knowledge in handing basic computer (Microsoft Excel/Word etc)- Good communication and interpersonal skills- Ability to multi-task, priorities and manage time effectivelyJob Scope:- Handle administer job- To efficiently handle inbound customer call enquiries- To provide fast and timely solutions to all customer related problems- To ensure customer satisfaction by providing excellent customer services.- To be constantly guided by company' service standards- Handle compliant, provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies**Job Details****JOB INFO & REQUIREMENT**- Contract Type- Full-time- Job Type- Non-Executive- Experience Level- < 1 year- Job Categories- Customer Svc/Call Centre- Minimum Education Required-- Language Required- English, Bahasa Malaysia- Nationality Preferred- Malaysians Only- Gender Preferred- All Genders- Own Transport- Motorcycle**SALARY & OTHER BENEFITS**- Salary**RM 2,000 to RM 2,600 per month**- Other Benefit (Optional)- Benefits: - Annual leave - KWSP & SOCSO - Medical Claim - Staff Purchase Discount - Career Progression Opportunities - Salary Increment (Based on performance) - Bonus (Based on performance) - Annual Dinner