Customer Service Agent

We are one of the leading players in the fast-growing e-hailing services industry. Our mission is to provide convenient, reliable, and safe transportation solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Malaysia.The number of our employees is constantly growing, as is the workload of the customer service team. Therefore, now we are looking for an extra employee to join our team in Kuala Terengganu.**Most of the work will be related to**:- processing requests and feedback from passengers and drivers after trips (live chat, outbound calls, face-to-face);- tracking the quality of the provided service and handling objections.- participation in promotional campaigns to spread the brand awareness in the city;- approaching potential business partners of the company with propose of extensive and fruitful cooperation;- work with promoters, helping in organization of their work.**Requirements**:- Strong command of English language;- **Background in Customer Service or Sales/Promotion is preferred**;- Positive attitude, highly developed communication and networking skills (ability to make right connection with customers and obtain high-quality leads);- Ability to prioritize tasks and manage the time accordingly;- Critical thinking / problem-solving skills.**Benefits**:- Monthly remuneration: 2200 RM - 2500 RM;- Yearly evaluation and increment;- Petrol compensation;- SOCSO and EPF contributions;- Free online training program from the first day of working;- Tech-savvy environment: corporate Customer Relationship Management software, corporate messenger, news blog;- Compact and well equipped office in Kuala Terengganu, working schedule**:Sunday to Thursday (days off: Friday and Saturday), 09.00am-06.00pm;**:- Annual leaves & sick leaves;- Overtime claim;- Career growth opportunities.**Job Types**: Full-time, Fresh graduate**Salary**: RM2,200.00 - RM2,500.00 per monthSupplemental pay types:- Overtime pay- Performance bonus- Yearly bonusApplication Question(s):- Are you currently living in Kuala Terengganu?- What is your current English level?- Required notice period?