Customer Service Assistant Manager

**Responsibilities**- Responsible for all service matters and develop procedures, policies, and standards and review them from time to time.- Assessing service statics and preparing department detailed reports to management.- Handle complex customer issues and escalated complaints / calls.- Work with production and sales to optimize the production output and satisfy customer's need.- Communicate and coordinate with all department to ensure meeting sales order and shipment on time.- Manage internal conflicts and promote good working environment for the team.- To ensure all Customer Service functions are performed well, accurately and timely.- Maintaining finished goods inventory level as per target set and minimize obsolete stock.- Direct, control and motivate staff in all aspects affecting their work performances.- Perform any ad hoc duties as requested.**Requirements**:- 10 years of experience in Customers Service/Operations with at least 3 years of experience in managerial role- Proficient in Microsoft Office ( Words, Excel, PowerPoint ) and English & Mandarin word processing.- Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.- Attention to detail, accurate, responsible, independent, self-starter, customer oriented.- ** Fluency in English & Mandarin essential (verbal and written)