Customer Service Consultant - Mandarin & Cantonese

Position: Customer Service Consultant (Mandarin & Cantonese Speaker) - WFHWorking Schedule: 8AM - 5PM/9AM - 6PM/10AM - 7PM, 5 days a week (Mon-Sun)Location: Office located in KL, will work from office for the first 3-4 months, subsequently WFH.Interview: Assessment + 1 round of interview**Salary**: Total package RM 4500 + sign on bonus RM 1500Planned start date: 16th November 2023Job Scope:- Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.- Identify and relate with various customer needs and scenarios.- Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident, and knowledgeable manner.- Transfer customers to appropriate departments when required.- Conduct data entry, documentation, and case management.- Work and partner with others within a team-based environment.- Achieve and maintain required metrics and goals.- The role is 50% sales and 50% technical support with account management.**Requirements**:- Preferable immediate starter / can start on tentative program dates.- Requires good English skills, and excellent in Mandarin and Cantonese speaking.- Able to read and write in Mandarin and Cantonese- Require sales experience and IT technical skills- Requires customer service background**Job Types**: Permanent, Full-time**Salary**: RM4,500.00 per month**Benefits**:- Health insurance- Maternity leave- Work from homeSchedule:- Day shift- Holidays- Monday to Friday- Weekend jobsSupplemental pay types:- Signing bonusAbility to commute/relocate:- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)Application Question(s):- Are you able to start immediately?**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)- Sales: 1 year (preferred)**Language**:- Mandarin (required)- Cantonese (required)Application Deadline: 11/16/2023Expected Start Date: 11/16/2023