Customer Service Executive (157472)

Shangri-La Customer Engagement & Process Transformation Kuala LumpurLooking for potential and passionate Customer Service Executive (Earn up to RM3500)Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!What will you learn and be part of?Receive industry-best training that will equip you with soft and technical skills for the role.Gain confidence in meeting and exceeding the expectations of our global customers.Support with system and process enhancement if anyMaintain and record dataPerform any ad-hoc tasks assigned by Team LeadersWhat are we looking for?Excellent spoken and written in English, Mandarin & Cantonese is required.Pleasant personality with good communication skillsDiploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experiencePreferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer serviceComputer literate and internet savvy.Positive attitude and a team player with a passion for delivering World Class customer service.Willing to work in a shift environment (24/7 operations)Ability to work under pressure to meet or exceed set performance standardsOpen to Malaysian only.Your CharacteristicsSelf-motivatedDetail-orientedCustomer focusedFlexibleA DoerCalm under pressureUses initiativeEmpathetic internally and externallyReliableDeterminedResilientApproachableConsistentBelieves in and exhibits PRIDE (personal responsibility in delivering excellence)What's in It for You?Free stay at any of our Hotels globally (one of a kind in the industry)5-Day work week (shift based)Earn an attractive monthly salary up to RM3700 (excluding incentives)Shift allowanceEarn monthly language allowance up to RM 450Discretionary performance-based bonus and incentivesPaid Training and career development opportunitySocso, EPF, EIS and medical insurance coverageAnnual Preventive Health ScreeningAnnual Leave