Customer Service Executive (167403)

Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!Are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!What will you learn and be part of?Receive industry best training that will equip you with soft and technical skills for the role.Gain confidence in meeting and exceeding expectations of our global customers.Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program QueriesThe opportunity to work and grow in a diverse culture with rewarding careerGain personally and professionally through in-house Development TrainingsWhat are we looking for?Preferably min 1year experience in Contact Centre, experience in Hospitality / Online Travel Agency and Customer ServiceDiploma / Degree holder in any discipline or equivalent qualification with relevant working experiencePleasant personality with good communication skillsComputer literate and internet savvy.Positive attitude and a team player with passion in delivering World Class customer service.Ability to work under pressure to meet or exceed set performance standardsAbility to converse & write in Mandarin & Cantonese will be required to serve respective market and liaise with Mandarin speaking clients and stakeholders. Excellent spoken and written English is an added advantage.Willing to work in a shift environment (24/7 operations)Open to Malaysians onlyWhat's in It for You?Free stay at any of our Hotels globally (one of a kind in the industry)5-Day work week (shift based)Shift allowanceDiscretionary performance-based bonus and incentivesPaid Training and career development opportunitySocso, EPF, EIS and medical insurance coverageAnnual Preventive Health ScreeningAnnual Leave