Customer Service Executive (Freight

**Responsibilities**:- Receive the booking from the customer/assigned by HOD.- Ability to execute the delivery and meet customer objectives without error and mistake; strictly adhere to the customer SOP.- Provide good communication to the customer and internal division on bookings and must report to CS HOD for any critical matter, failure cases, disputed or delayed cases.- Open job profile, prepare and monitor invoicing till job complete for submission to billing.- Ensure the customer receives the invoice completely.- Ensure individual job task is being fulfilled in terms of delivery time and cargo safety.- Receive customer feedback and discuss with CS HOD a good action plan to improve customer service.- Monitor closely all shipments and update related parties until the shipment arrives.- Record customer complaints in the relevant folder and come out with a correction action plan to avoid the similar mistake from re-occurrence.**Job Requirements**:- At least 3 years of customer service experience with familiarity in the freight forwarding industry.- Excellent and strong communication skills, spoken and written in Mandarin, English, and Bahasa Malaysia.- Adapt with Microsoft Office Suite (Outlook, Excel, Word, etc.)**Salary**: RM3,000.00 - RM5,000.00 per monthSchedule:- Day shift- Monday to Friday